At Sky Da Limit (SDL), we want you to be fully satisfied with your purchase. If for any reason you’re not completely happy with your order, we offer a hassle-free return and refund process. Please read our Return and Refund Policy below for more information.
Return Policy
- Eligibility for Returns
- Items must be returned within 30 days of the purchase date.
- Products should be unused, in their original condition, with all tags attached, and in the original packaging.
- We accept returns on most items, including SDL hoodies, SDL jeans, SDL pants, and SDL sweaters. However, some items such as sale items and customized products are non-returnable. Please check the product details for any specific exclusions.
- Return Process
- To initiate a return, please email us at [email protected] with your order number and reason for the return.
- We will provide you with a return shipping label (if applicable) and instructions on how to send the item back.
- You are responsible for the return shipping costs unless the product was faulty or incorrect.
- Refunds
- Once we receive the returned item and inspect it, we will process your refund. The refund will be issued to the original payment method used for the purchase.
- Please allow 7–10 business days for the refund to reflect in your account, depending on your payment provider.
- Exchanges
- If you would prefer an exchange instead of a refund, we will be happy to process that. However, the exchange item will depend on availability, and you may be required to pay any price differences.
- You must follow the same return process as listed above and specify that you are requesting an exchange.
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Customized or personalized products
- Undergarments and swimwear (for hygiene reasons)
Damaged or Faulty Items
We take great care to ensure your order arrives in perfect condition. However, if you receive a damaged or faulty item, please contact us immediately at Contact@skydalimit.org. We will offer you one of the following solutions:
- Full refund for the faulty or damaged item.
- Replacement of the damaged or faulty item, depending on availability.
Late or Missing Refunds
If you haven’t received a refund after the given time frame, please:
- Check with your payment provider or bank to ensure the refund hasn’t been processed.
- If you still haven’t received your refund, contact us at [email protected].
Shipping Fees
- Shipping fees are non-refundable.
- You will be responsible for the cost of return shipping unless the item is faulty or incorrect.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please don’t hesitate to contact us at:
Sky Da Limit (SDL)
4222 Terraza Dr, Los Angeles, CA 90008, USA
📧 [email protected]